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Replacement Versa not working correctly.

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‎09-24-2018 07:12 - last edited on ‎09-25-2018 09:40 by Moderator Alum

‎09-24-2018 07:12 - last edited on ‎09-25-2018 09:40 by Moderator Alum

I loved my first Fitbit until the original watch band broke off into it. I talked to Fitbit and no problem! They replaced the watch face only. Not the band?! Also, the new watch face they sent me simply does not work. It doesn’t respond to touch, it jumps all over the screen and turns things off and on. I talked to Fitbit and even after sending a video of what it does they don’t believe me? Anyone else had a similar issue?!

 

Moderator Edit: Clarified Subject.

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‎09-25-2018 09:44

‎09-25-2018 09:44

Hello @beccalabrosse, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for taking the time to share your experience with us. Thanks for letting us know you have already contacted our Support Team about this new issue with the replacement Versa you've received. At this moment I have checked with our team and it seems you were already provided more options. In case you need anything else, please reply to them as they will continue to handle your case from now on. 

 

I sincerely apologize for the inconveniences this situation has caused you, if there's anything else you might want to add, please feel free to reply. Have a great day! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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