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Replacement Versa not working correctly.

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‎05-08-2019 09:31 - last edited on ‎05-09-2019 07:06 by Moderator Alum

‎05-08-2019 09:31 - last edited on ‎05-09-2019 07:06 by Moderator Alum

My new Versa arrived this morning after they kindly set me a new one as the last completely died only to find the replacement is completely  defective as well. This one at least has a working clock but that’s all that works!! Tried factory reset. No joy

 

Moderator Edit: Clarified Subject.

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‎05-09-2019 07:10

‎05-09-2019 07:10

Hello @Hilluk1 I hope you're doing well, it's nice to see you around the Fitbit Community. 

 

I appreciate your participation in the Forums and for letting us know about this situation. Would it be possible for you to elaborate a bit more about the issues you're experiencing with the replacement Versa that was sent to you and the troubleshooting steps you've tried so far? This will be very helpful for us to check this further. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎05-10-2019 01:43

In response to MarcoGFitbit

‎05-10-2019 01:43

I don’t know how clearer I can be. 

The screen will not move past/swipe the clock so I am unable to use any functions. 

The battery died  despite having a full charge less than 20 hours later.

the replacement is faulty

421FB5AB-C113-405F-9F78-03039CA1DE40.jpeg

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