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Replacement product not received

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‎07-01-2019 09:41

‎07-01-2019 09:41

Inspite of sending my Black Versa to the team 10 days ago. I haven't received my replacement product. They are offering me grey silver versa. Which has 3000 inr less price than the black one. They are offering me a product which is discontinued. Then they are saying take grey or silver we cannot tell you how long it will take to get a black versa. How far is it? I have paid bloody more money for blackversa and they are expecting me to settle for less. So not expected them highly disappointed inspite of paying a good price. 

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‎07-02-2019 10:27 - last edited on ‎03-21-2025 10:03 by Fitbit Moderator

‎07-02-2019 10:27 - last edited on ‎03-21-2025 10:03 by Fitbit Moderator

@PRERANA Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Versa. Since only Support can issue replacements you will need to contact them to see if they have the one you need in stock. Still thank you for the feedback about the process.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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