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Replacements

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I've had my versa for under a year before it stopped working. Under warranty I was sent a new one, that since receiving has not properly turned on (while on the charger it shows the logo, but if I try to turn it on it either doesn't work or shows 0%). I was told I could send it back to be sent a new one. But is there someplace I can take it to swap for a replacement? Rather not send it back on my own dime with the chance the next one doesn't work either. 

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I'm sorry, Megs, but it has to go back to Fitbit to get another replacement.

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I'm sorry, Megs, but it has to go back to Fitbit to get another replacement.

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When they shipped you the warranty replacement, did it include the band or just the watch?

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It was just the watch

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