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Reset fitbit

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‎03-04-2019 04:48

‎03-04-2019 04:48

I lost my phone and now I cant get to my  fitbit versa. How do I reset it when its locked?

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3 REPLIES 3

‎03-04-2019 10:47

‎03-04-2019 10:47

Hi, have ypu already tried the three button method? Press and hold all three buttons together untill you feel a strong vibration and then only release the lower right button. This may take about 15 to 20 secs. 

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‎03-05-2019 05:35 - edited ‎03-05-2019 05:48

In response to SunsetRunner

‎03-05-2019 05:35 - edited ‎03-05-2019 05:48

Hello! Thank you for your reply. Theres no vibration when I hold the three buttons down. All it does is the fitbit logo comes to the screen then it goes away and comes back. Any suggestions?

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‎03-05-2019 05:44

In response to Mattinykänen

‎03-05-2019 05:44

Hi, contact Customer Support about this problem. 

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