Resting Heart Rate is too High

[Adahay]

Fitbit Versa resting heart rate is extremely high (173+), have tried resetting but no change? 

Moderator Edit: Updated Subject for Clarity

[Marrrmaduke]

@Adahay by resetting do you mean factory reset or regular reboot (restart performed by pressing and holding the left and bottom right buttons until Fitbit logo appears)?

[Adahay]

Resetting with the buttons on the Fitbit

Cheers

Sarah

[Marrrmaduke]

@Adahay so it means regular reboot/restart. Please go to Settings app on your Versa (swiping left), tap it and scroll down to heart rate. Please toggle it OFF and back O  with a reboot of versa in between. You can reboot your tracker by pressing and holding the left and bottom right buttons until Fitbit logo appears. If this does not resolve the issue, try restoring Versa to factory defaults (performing a factory reset). This will wipe your Versa, so please sync first. You will also need to delete your tracker from the Fitbit account (in the Fitbit mobile app) and your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a new device in the Fitbit mobile app. Good luck!

[Adahay]

When I factory reset will my data still be saved on my phone as long as I’ve done a sync beforehand

Cheers

Sarah

[Marrrmaduke]

@Adahay Yes. It's because your data is actually stored in a cloud (on Fitbit servers) and synced back to your app on your phone. 

[Adahay]

Unfortunately it did not work and I’ve actually tried my husbands Fitbit versa on and it is giving me an accurate reading, so frustrating I haven’t even had it a year yet

Cheers

Sarah

[KebLek]

I haven’t had mine a year yet either same thing is happening. I did a factory reset also no change. When I contacted FitBit they basically washed their hands of it, told me there were aware of the issue but washed their hands of it told me to refer to the community forums for updates and solutions regarding same.

[Adahay]

So frustrating 😡😡😡

[Marrrmaduke]

@Adahay as your husband's versa shows proper reading and yours did not improve even after performing a factory reset, I flagged your post for Customer Support assistance. They should get back to you shortly.

[Adahay]

Thanks very much for that, I actually did contact them as well. Will wait and see what comes of it.

Cheers

Sarah

[Marrrmaduke]

@Adahay good luck!👍🏻

[SantiR]

@Adahay Welcome to the Fitbit family! Thank you very much for sharing the experience you have had with Versa resting heart rate readings so far. Thanks for trying all the troubleshooting steps available and provided in order to sort this out. Also, thanks for contacting customer support regarding this.

You should get an answer from customer support soon regarding this. I'm sure they will be able to help you out with this and get you back on track. Let me know how that goes!

@KebLek It's great to see you in the Fitbit forums! Thanks for sharing those details and for contacting customer support. Did they told you they were aware of the resting heart rate issue? What else did they told you? Any workarounds to try? Please keep reporting to customer support using your case number so they can provide you with updates.

@Marrrmaduke Thank you very much for sharing your great help and guidance on this thread. Thanks for your contribution here. I'm sure a lot of users will benefit from your replies and help.

Keep me posted!