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Restore Versa back to previous firmware

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‎05-18-2020 09:50

‎05-18-2020 09:50

Ever since I completed the Recent firmware update on my Versa I have nothing but issues. 
My Versa was working perfectly before the update, now I can not get to sync correctly, Bluetooth on and my Fitbit app just keeps saying ‘No device found’. 

I have contacted customer service and not had much help. 

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‎05-18-2020 11:19

‎05-18-2020 11:19

You could do a factory reset, but when setting up it will install the latest firmware. 

If your interested in getting help we will need the phone model 

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‎05-18-2020 11:35

In response to Rich_Laue

‎05-18-2020 11:35

Thank you for your response. 

I have already completed a factory reset on my Versa but as you said it installed the latest firmware. 
I am using an iPhone which is all up to date with updates 

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