experience! I was having many issues with my Versa that was only a couple months old. I tried all suggested things, but nothing helped. I purchased the protection and ordered directly from Fitbit. After responding to a Facebook ad about Versa I was contacted by Fitbit via messenger. They sent me a postal return label. I returned it in the mail 11/30. It took weeks and weeks for it to get there. During this time, my sister, experienced problems with hers where she took it in the ocean, and damaged it. She called and they just sent her a new one. Mine was received on 12/22 (post office is slow now I know), and I have heard no word. I don't understand why she damaged hers and got a new one immediately, while mine came faulty and I am waiting a month and a half. I'm thinking this was a fake account, and I didn't actually send it to Fitbit, as the customer service we experienced was so different! Any other experiences like this?! The only customer service contact I have is the one that emailed me from Facebook. I should have called, but with kids schooling at home it's hard to get a quiet minute!
