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Returning a Versa 2 from Ireland

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‎06-03-2022 04:54 - last edited on ‎06-03-2022 07:03 by Fitbit Moderator

‎06-03-2022 04:54 - last edited on ‎06-03-2022 07:03 by Fitbit Moderator

Hi

Wondering if there is anyone here from Ireland that has needed to return a device?

My Versa 2 started operating inaccurately after just two weeks . After speaking to a customer  service representative their advice was to return the product and they would email a returns label which they did.

They seem to use DHL as a courier but any of the pick up points the parcel was brought to have said DHL will not accept any item with a battery in it so I can't return it.

I have been in touch with Fitbit several times through both email and live chat and was told the issue would be passed onto their "specialised team".they have now stopped replying to my emails and when I go on live chat I am told an email will be sent to me advising me on what to do next but after three weeks nothing.

Any advise appreciated.thanks

 

 

Moderator edit: updated subject for clarity. 

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‎06-03-2022 05:35

‎06-03-2022 05:35

Hi @HG666  I've asked a moderator to stop by to address this issue with you. They might have additional information to give you.

Stepping in the U.S.A. since September 2013. Android 14

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‎06-03-2022 07:12

In response to Odyssey13

‎06-03-2022 07:12

Thanks for getting back to us @HG666 and for your assistance @Odyssey13. Thank you for sharing your Versa 2 return query and thank you for letting us know that you have already contacted our Support Team.

 

The best way to get help for this problem is staying in touch with our team in order to get  assistance. I noticed that you're still in touch with them. Please follow their instructions in order to get assistance.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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