Returns

[lmcl1609]

I have just received my versa 3 but I can't get it to sync with Deezer. Having looked this up I now see it's a common fault. I have been onto the live chat (worst customer service experience ever!)

Does anyone know how to go about getting Fitbit to arrange return for their falsely advertised product?

[Odyssey13 · Accepted solution]

Hi @lmcl1609  the fastest way to return it, if that's what you really want, would be to return it to the place it was purchased. If you got it directly from Fitbit.com, you have 45 days in which to return it, which means you need to get with customer support. Have you tried talking to someone at Fitbit support and not the chat?

[Lynda77]

Yes. Every time I call the 1800 number listed it is busy 

[Odyssey13]

Hi @Lynda77  try the chat? With the current recall of the Ionic, it probably has been busier than usual.