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Right half Versa's screen is black

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‎06-25-2019 03:28 - last edited on ‎06-26-2019 05:14 by Fitbit Moderator

‎06-25-2019 03:28 - last edited on ‎06-26-2019 05:14 by Fitbit Moderator

Went to bed versa was fine, half way through the night the stats along the bottom continually switching, woke up this morning and the right half of my screen is black. It is still responsive to touch. I've tried rebooting. Any help or suggestions?

 

 

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‎06-26-2019 05:13

‎06-26-2019 05:13

@Rowdyryans12 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since half of the screen is black. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try changing the clock face to one developed by Fitbit, not a third party clock face.

 

In case the issue persists, please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. After this, monitor your Versa's behavior and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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