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SE Technical Issues

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‎08-19-2018 19:38

‎08-19-2018 19:38

Since i have had my Versa SE I am unable to get any sleep tracking, or use my chip to pay.  Everything is setup properly.  I have made sure all apps and firmware are up to date.  I paid $240 for this and its been terrible.  I havent even attempted music yet.  I am so frustrated with this.  

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4 REPLIES 4

‎08-19-2018 22:23

‎08-19-2018 22:23

What phone are you using?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-20-2018 02:40

In response to NellyG

‎08-20-2018 02:40

Samsung Note 8

Jennifer (Jen) Turnbaugh
540-333-7148
jenturnbaugh@gmail.com
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‎08-20-2018 03:29

In response to JenT78

‎08-20-2018 03:29

Well the good news is that it should work with that phone. We just have to work put what is going wrong. The first thing I would suggest is restart your Versa several timesand see ifbyou can then get sleep tracking to work and see if Fitbit pay works. If it doesnt help please come back with specific details of what happens with your fitbit pay - at what stage does the process break down. If sleep tracking isnt improved, are you getting any tracking of your sleep? If so what do you get?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-20-2018 04:18

In response to NellyG

‎08-20-2018 04:18

I have tried this several times. I also restart my phone daily.

When trying to use the Fitbit Pay I can see my card on the watch but when I
hold it near the machine it does nothing. I have tried this at several
locations.

I do not get any sleep information at all.

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