STILL! won’t sync, Followed Fitbit advice, no texts sync...EVER

[Chrissy80]

I got my Fitbit verse for Christmas. I have literally had problems with it since day 1. So I’ve now spent more time searching the website for solutions than my way watch has ever worked. I say watch, cause basically that’s the ONLY reliable reading. 

Ive done the reset, I’ve put it on the constant sync, I’ve turned the watch off and on via hard reboot, I’ve turned Bluetooth off and on. It will connect for a few seconds before flashing that the device is no longer connected to my phone.  I have an iPhone 8+. I’ve done every update (phone and app).

im so fed up with a $300 watch that promised and advertised to be equivalent (in many ways) to the other fancy watches. But, unlike my other Fitbit devices (Alta & charge hr) it just doesn’t do what it’s supposed to and dagum sure doesn’t perform $300 worth. Any other options? Can I return it? Why haven’t they recalled this **ahem** yet? From what I’m reading these problems have existed since it launched! 

[Marrrmaduke · Accepted solution]

@Chrissy80 I'm sorry to hear about your problems. It seems to be related to the recent iOS updates. Though, it does not happen for everyone. For example, my Versa works without issues with iPhone 7 (prior to iOS update) and iPhone XS Max (running the latest iOS version). I can only suggest trying the following procedure several times:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app. Do not pair in phone's Bluetooth settings
6. Grant all permissions incl pairing
7. Make sure Fitbit Notifications are enabled in your phone Settings. If they are switch them off, sync, switch them back ON, and sync again. Please follow steps 1-3 from my post here to properly set up the notifications on your iPhone.

If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure All day sync is enabled.

ETA: If this does not work, please perform a factory reset. This will wipe your Versa, so please sync first. You will also need to delete your tracker from your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a replacement device in the Fitbit mobile app.

[Chrissy80]

Thank you! I appreciate the help....I ended up going back factory settings.
Taking everything off my phone and starting over. So far it is working
(unfortunately, I’m no longer optimistic that this will cure the problem)

I’m so thankful for your response! It just ridiculous all that has to be
done. Let’s see how losing all my information will work out for me

[Marrrmaduke]

@Chrissy80 No worries, I had similar issue with Charge 3 - it would not get notifications from my iphones. bleh. But, after reset and updating the app, voila notifications are here. I know it's frustrating, but Fitbit seems to be slowly chipping away at these bugs. 👍👍👍