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Scratchef and dirty replacement Versa!

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‎11-13-2020 09:06

‎11-13-2020 09:06

Was horrified today to receive a replacement for my Versa which suddenly stopped working after just a few short months. The replacement is very badly scratched and looks dirty like it's second hand! My original, thou it no longer worked was in absolute pristine condition, no scratches as I protected it with screen protector. Has anyone else had this trouble?? I tried to do live chat 3 times to get this resolved, but each time, either it got cut off or the upload for photo proof wouldn't work. This is disgraceful. I bought an expensive watch and have ended up with a scratched, dirty piece of tat! 

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‎11-13-2020 11:19

‎11-13-2020 11:19

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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