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Screen detaches

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‎07-14-2020 12:47 - last edited on ‎07-15-2020 13:20 by Fitbit Moderator

‎07-14-2020 12:47 - last edited on ‎07-15-2020 13:20 by Fitbit Moderator

This is my 2nd Versa. The 1st one had to be replaced due to the screen going black. They replaced while under warranty. Not even a year later & the one they replaced it with is bad. The whole screen detaches from the band. You can see Everything inside. FITBIT won't do anything about it. I keep it from opening by wrapping a rubberband around it! So embarrassing when people ask why I have a rubberband on it ( I work in pharmacy so I see a lot of people) . It wouldn't Sync for months either but now it is. The downside is the battery only lasts a day or 2 as opposed to 4 or so. I never even have it on the bluetooth setting. I'm just very disappointed about the whole thing. I'm in need of a new smartwatch but not sure what to do. I can't just throw money away & buy Fitbit every year. They should stand by their merchandise. 

 

Moderator Edit: Word choice - Promoting

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‎07-15-2020 13:17

‎07-15-2020 13:17

Hi @Shaliangel, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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