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Screen glitching

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‎08-03-2019 06:47

‎08-03-2019 06:47

I have a Versa special edition. My screen just started glitching on and off. I've reset it 3x. Still not working properly. I'm using a Samsung S9+ to sync it.

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‎08-04-2019 12:56

‎08-04-2019 12:56

Welcome to the Fitbit Community @BowmanS.  

 

I appreciate your participation in the Forums and sharing the issue you're having with your special edition Fitbit Versa screen not working properly. Thank you for your troubleshooting efforts by doing a restart and providing the additional details. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-04-2019 13:46

In response to LiliyaFitbit

‎08-04-2019 13:46

My solution was not resolved the way I wanted for sure!
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‎08-07-2019 19:52 - edited ‎08-07-2019 19:53

In response to BowmanS

‎08-07-2019 19:52 - edited ‎08-07-2019 19:53

Hi @BowmanS, thank you for your reply. I am sorry for the delayed response. 

 

I am sorry the solution was not resolved the way you wanted. I am sure our Support team tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. Your feedback is appreciated, Fitbit is always working on improving its devices and services. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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