help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen has come loose

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-30-2022 23:48 - last edited on ‎12-18-2022 18:00 by Fitbit Moderator

‎05-30-2022 23:48 - last edited on ‎12-18-2022 18:00 by Fitbit Moderator

Hi! 
I need help with my versa 3. One day I just noticed that the screen on my Fitbit had come loose. It’s still tracking everything but the screen isn’t working. I’ve had to use tape to make sure it doesn’t completely fall off since it’s just a tad attached. 

I bought it under a year ago and haven’t been doing anything wreck less to it. Always careful, taking it off whenever showering etc. 

 

thank you!

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-31-2022 00:31

‎05-31-2022 00:31

There are quite a few posts reporting this problem. It doesn't seem to be easily repairable but if you are still covered by warranty then you ought to be eligible for a replacement. If you contact customer support via contact.fitbit.com they can check on your warranty status and advise on your options.

 

 

View best answer in original post

Best Answer
1 REPLY 1

‎05-31-2022 00:31

‎05-31-2022 00:31

There are quite a few posts reporting this problem. It doesn't seem to be easily repairable but if you are still covered by warranty then you ought to be eligible for a replacement. If you contact customer support via contact.fitbit.com they can check on your warranty status and advise on your options.

 

 

Best Answer