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Screen is not working or lighting up

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‎06-04-2018 10:56

‎06-04-2018 10:56

I purchased the fitbit versa on April 14 this year. I haven't had any problems with the watch until today. When I woke up I noticed that my watch would not light up. I know it was not dead because I had charged it up to 100% last night before I went on a walk. I have tried restarting the watch and all it will do is vibrate and give off a blue glow. I looked at my sleep from last night and at about 4 am is when my watch stopped working.

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3 REPLIES 3

‎06-04-2018 15:24

‎06-04-2018 15:24

Try the Restart several times if necessary.

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‎08-29-2018 12:42

‎08-29-2018 12:42

Did you ever figure out what happened? My watch is not doing the same thing...

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‎08-29-2018 12:46

In response to MGGM91

‎08-29-2018 12:46

I ended up calling customer service and they had me send in just the square piece. My watch was still under warranty so all I had to pay for was shipping it to the manufacture. Then they sent me back a brand new watch and bands. I haven't had any problems since. They were really easy to work with! 

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