Screen keeps locking up

[TabbyB]

My versa keeps asking for my pin and will not let me enter the correct pin. So I get locked out. Numbers seem to be sticking and random number pressing on their own. Any suggestions on how to fix?

[Marrrmaduke]

@TabbyB have you tried rebooting your versa several times by pressing and holding the left and bottom right buttons until Fitbit logo flashes?

[TabbyB]

Yes i did try the reset. When I did the software update my watch worked ok for a day than went back to the screen going haywire.

[Marrrmaduke]

@TabbyB You may need to perform a factory reset (restoring your Versa to factory defaults). This will wipe your Versa, so please sync first. You will also need to delete your tracker from the Fitbit account (in the Fitbit mobile app) and your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a new device in the Fitbit mobile app.

[TabbyB]

I can not get into setting on my versa. Is there another way to reset? I
can not get past the password screen.

[Marrrmaduke]

@TabbyB yes, but I prayed you didn't have to go through this. You need to perform a 3-button factory reset:

1. Press and hold all 3 buttons until Fitbit logo flashes (this may take up to 3 minutes)
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

This procedure can be extremely tricky to perform. I saw people struggling for... hours... but with a success at the end.

[TabbyB]

Tried and it did not work. Keeps putting me back to unlock with phone. I
uninstalled the versa from the app and it won't let me reinstall. It
doesn't show the four digit code.

[Marrrmaduke]

@TabbyB It will not show 4 digit code, because Versa is still paired with your phone. You should really try factory resetting it first. If you do not feel the strong vibration it means you need to adjust the timings. You will know that Factory reset was successful because Versa will display Set up screen. Then you should remove Versa from your Paired Devices list in your phone Bluetooth settings, reboot your phone, place Versa in the charging dock, and add Versa in Fitbit mobile app as a new device.