Screen not working on Versa

[Schooner_69]

For some reason my screen itself has stopped working.

Checked on app and on web based dashboard and the watch is still recording steps, heart rate etc. I had reset a couple of times but same issue. Fitbit icon comes up, sometimes the watch face appears but slowly pixelates and disintergrates and then will not come back on - fully charged.

Any ideas?

[KandaceDeanne]

Mine did the same thing. Did the firmware update yesterday and this morning it was a blank grey screen. It would vibrate to the button pushes. Tried resetting it and now black screen. The heart rate sensor will still light up and I can feel it vibrate and it syncs but no screen.

[JulieW07]

I’ve just asked for a replacement

Julie Wheeler

[lauraneumiller]

Same thing happened to me! I reached out but due to my device being outside warranty I get a discount which is basically the same as what they are offering for Mothers Day. I tried convincing them it is a software issue but my device is too old... maybe someone else trying will help out?