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Screen not working

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‎08-28-2019 02:32

‎08-28-2019 02:32

Attempted factory reset and soft reset repeatedly for 4 days, screen still not responding to swipes and taps. I am also unable to pair the device. Spent hours on end researching and trying to get my versa screen to work. It’s pretty much useless at this point and hoping that at the very least I can post and find new work arounds or perhaps a new device from a different company? Please help

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‎08-29-2019 17:22

‎08-29-2019 17:22

Welcome to the Fitbit Community, @671fitbot.

 

I appreciate your participation in the Forums and sharing the details of the issue you've experienced with your Fitbit Versa screen not responding to swipes and taps. Thank you for your efforts to resolve it by doing a restart and factory reset, and for letting me know that you're unable to pair the device. I understand how you are feeling and I am here to help you. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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