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Screen not working

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‎05-01-2020 20:44

‎05-01-2020 20:44

First my heart rate/steps wasn’t working. So I restarted a few times, tried charging it changed the clock interface and now when hitting the back button the screen is either fully black with only the backlight turned on or I see part of interface and other times it’s the full interface. Regardless the Interface isn’t clear it’s snowy Blotchy and slowly disappears to blackness. And later I feel it vibrate for no reason. 
there were no issues prior to the recent update that was provided by Fitbit 
and I use iPhone 11 plus is my mobile device 

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‎05-02-2020 02:04

‎05-02-2020 02:04

Hi @Flutterfly79   I'd suggest you contact Support and see what they can do for you.

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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