Screen popped off

[PabloE]

I am very upset that I contacted Fitbit via chat after I sent an email with pictures and videos and got no response. My Fito it screen was unresponsive and would turn black I made a video and took some pictures and emailed them. As soon as the email went out I was putting my Fitbit down and the screen popped off! So I emailed them right away with a picture.

i just finished chatting with an agent on the chat and they said my warranty is finished (I bought the versa Jan.15.2019) and they could only offer me 25% off, are you kidding me?!?!?

that is ridiculous they didn’t even offer to repair it seeing as the screen fell off

[Rich_Laue]

If it just fell off

Or Assurion will replace the screen, free if you have the extended warranty 

[PabloE]

I do not have an extended warranty.

In all honesty though these watches should last quite a bit not just a year.