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Screen turned black Versa

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‎01-24-2019 14:47 - last edited on ‎04-22-2022 12:15 by Moderator Alum

‎01-24-2019 14:47 - last edited on ‎04-22-2022 12:15 by Moderator Alum

Bought my fitbit Versa in July2018 it is January 2018 and the screen has completely stopped working!!

I've tried to restart it but it's just black. It was working fine for half the day and towards the evening the screen completely stopped working.

 

 


Moderator edit: subject updated for clarity

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8 REPLIES 8

‎01-24-2019 14:48

‎01-24-2019 14:48

oops I meant January 2019!

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‎01-24-2019 19:52

‎01-24-2019 19:52

Mine did something similar on Sunday and only way it came back on was to put it in the charger, even though it showed 45% battery life once it had finished restarting. But one seemed to have no effect.

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‎01-25-2019 04:43

‎01-25-2019 04:43

Mine did the same thing! During Zumba last night the exercise mode kept pausing, i thought maybe my hand hit the pause button. Then the home screen started flickering, I charged it, after I took it off the charger the screen just showed colored lines and now, nothing. Well it is still tracking everything I just don’t have the screen!

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‎01-25-2019 04:45

In response to Brit22

‎01-25-2019 04:45

Was your HR light still flashing?

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‎01-25-2019 04:57

‎01-25-2019 04:57

Hi, I would advice you to contact Customer Support about your problem, seems a hardware issue.

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‎01-25-2019 10:51

In response to JoyousR

‎01-25-2019 10:51

It did exactly that !!! The light still flashed at first but now it’s not even working at all. It’s so frustrating. I will be contacting customer support. Hopefully we can both get this resolved ! Good luck with yours ! 

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‎01-25-2019 10:53

In response to SunsetRunner

‎01-25-2019 10:53

That’s so disappointing. I’ll do that. Thank you ! 

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‎01-26-2019 06:28

In response to JoyousR

‎01-26-2019 06:28

No, mine was completely unresponsive and no visible activity.
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