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Screen unresponsive on Fitbit Versa

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‎05-19-2020 10:08 - last edited on ‎05-30-2020 06:10 by Fitbit Moderator

‎05-19-2020 10:08 - last edited on ‎05-30-2020 06:10 by Fitbit Moderator

Everytime I tried to swipe to my apps my watch screen turns off. At first the screen was just unresponsive but now it won't even let me use the touch screen. I've had the watch for about 1 1/2 years. I've tried restarting it and factory resetting it but nothing seems to work.

 

 

Moderator edit: format

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‎05-30-2020 06:09

‎05-30-2020 06:09

Hi @Kaykayjose, welcome to our Fitbit Community! Regarding the screen issues that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat and email. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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