Screen vertical lines and display dims

[Pravesh]

 Since this morning the display of my versa ( bought one month back)is not working properly anymore. If I click a button it illuminates very slowly The screen is filled with vertical lines in an irregular pattern . It illuminates very slowly starting with more blueish colors and turning to more yellow colors before turning dark again. Here how it looks before turning dark. Can you help please? Thanks.

p.s: i tried several time reset but in vain!!

[pannao]

Thanks.. Got it.. I am having quick responses from fitbit right now..  Will see how it goes and call them if needed.  Thanks for your help. 

[unnamedrunner]

just wanted to share my similar experience, Versa purchased in December 2018 (6 months old)

TLDR: 2 button reset 12-20 times for a temporary fix, contact support for a replacement if you are under warranty.

woke up yesterday to a blank screen followed by different flashing color patterns of vertical lines. Followed advice on here to reset (2 buttons) several times, and factory reset (3 buttons). This did not work so I contacted support via chat, wait time was <5mins and the agent was very helpful. After she confirmed we tried the following steps, they emailed me a form to get a replacement, which processed immediately and shipped out this morning.

• clean the charging contacts on the back with rubbing alcohol, make sure completely dry before charging
• try a different usb adapter / port with the charger
• try a different charger (if you have one) 
• reset with the left and bottom right buttons SEVERAL TIMES. I did this about 13 times before seeing any results.

after all of this and the factory reset I did earlier in the day, small parts of the display began appearing normally. after maybe 3-5 more resets and waiting the display actually went back to normal and everything functioned, even synced with my phone. BUT every few hours the screen will glitch out again and become unresponsive. Resetting helps with this but obviously, the underlying cause is still there.

[pannao]

Thanks for your advise.   At this stage i am keep resetting the device to get going..fitbit has already organised a replacement.  Probably will get it within a week..

Thanks, 

[AndreaFitbit]

Welcome to the forums @pannao, @dmueff, @JAG, @unnamedrunner! It's nice to see new faces in here. I apologize for the delayed response and will be happy to assist you with your Fitbit Versa inquiries.

@pannao, thanks for letting us know that you already have contacted support. There's no need to add a picture here. 

Thanks for the advise and for sharing your experience @dmueff, @JAG and @unnamedrunner. 

Keep on visiting the forums. 

[pannao]

Hi,
Thanks to everyone who supported on this. I have already received my
replacement.. I was really fast delivery as well..
Thanks,

[AndreaFitbit]

Thanks for getting back to us @pannao. I'm glad to hear you have received your replacement Versa and that it arrived fast. 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Thank you for being part of the Fitbit family!

[SunsetRunner]

Having same problem factory reset solved problem for 1 day only then screen went all line filled again

[pannao]

Hi,
You need to contact fitbit support. In my case they were really reacted
fast and sent me a replacement within a week..
Hope you will get the same experience.
I don't think you can resolve this issue by restarting or do a factory
reset as i believe this is related to battery..

[SunsetRunner]

Getting in touch with Fitbit support on Twitter a reset will sort the issue albeit temporarily  

[CJ552]

I have the same problem, colored lines and the screen lights up to those lines slower than normal. He walked me thru a couple of resets. It did not help. Then I was told I was outside the scope of Fitbit's warranty terms, I bought it the end of January 2019, and was offered a 25% discount to buy a new one. I don’t plan to buy a 3rd Fitbit. Hope my husbands which we bought in June keeps working. 

[SunsetRunner]

I've had my Versa (rose gold) for less than 3 months and I had vertical lines on the screen, fitbit has kindly replaced this FOC and received it within 2 days. Supper impressed with that! 3 wks later the replacement that I got had the same vertical lines!!! today I received my 2nd replacement again Free, but I am really disappointed that they keep breaking. Something is clearly not right with this model and they should look into this. Offered to pay the difference and get the Ionic but wasn't allowed , been told that I would only get 50%off new device. I refuse to pay 50 % toward a new one where I have already paid £200 for this one. Its a shame as I love it but might have to consider a different brand next time.

[JAG]

I was lucky that I’ve not had any problems with the replacement of the first one. It’s been working as it should for months now.

Get Outlook for iOS

[Jagsrus]

My replacement has been working well for some months thankfully but definitely there is something not quite right with a certain batch of the Versa.

[dryap]

I am having the exact screen like yours. This is my second fitbit. My first and second (this Versa) faces problem when the watch reaches it warranty. I though the Versa will make the difference. I bought Versa because I was not willing to let go my data.

I feel very disappointed with Fitbit quality. I definitely would not recommend anyone. 

[SunsetRunner]

Hello @AlessFitbit I have the same problem with the screen. I already sent an email to the Fitbit Customer Service but there is no answer. I got this watch by August 2019, I don't know if I will have any problem with that. I really love my watch, but I am disappointed with this problem. 

[Jagsrus]

You will need to send them a video with the date on a piece of paper you are emailing it to them next to the watch showing the problem. They send me a new watch minus the strap.

[JLite]

I have the same issues.

[cmc2689]

Hi! Once I contacted fit bit they replaced my watch!

[JLite]

Thanks for the information. My fitbit is about 18 months old, so I’m uncertain what they might do. I’ll try!

Sent from my iPhone

[usaginyunyu]

Hi Jlite

Did you have any feedback? Mine is around 18 months as well