help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen wake not working well

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-07-2019 17:19

‎11-07-2019 17:19

I don't have my other hand available most times so I chose auto/motion screen wake. But it's just not working. I had a Surge for 4 years and it worked great. To wake the screen I have to flick my arm up hard for it to show! If I just bring my arm up normally, it will not wake.

 

What am I missing? This can't be right...right?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-08-2019 11:02

‎11-08-2019 11:02

Hi @mikeyuneek, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing that the screen wake function is not working well on your watch. I understand that this worked great on your previous Surge tracker. I recommend restarting your watch by following the steps from this help article: How do I restart my Fitbit device? This will refresh your device internally.

 

Let me know how it goes.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes