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Screen won’t turn on

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‎01-09-2020 06:06

‎01-09-2020 06:06

I got my Fitbit versa in may 2018. I wore it with no issues till January 2019. Had a break from it. Charged it up and went to turn it on and screen stays black with a glow in one corner of screen. It is syncing with phone so I know it’s working just screen won’t work. It was stored away in box so no damage has occurred to it. Have tried the reset and that hasn’t worked. Please can you help? 

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‎01-09-2020 08:40

‎01-09-2020 08:40

Try a Restart again and do it several times if necessary.

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‎01-09-2020 08:57

In response to SunsetRunner

‎01-09-2020 08:57

I’ve done this several times and no luck. What else can I do?

Sent from my iPhone
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‎01-09-2020 10:30

In response to amyg189

‎01-09-2020 10:30

Contact Customer Support.

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