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Versa display corrupted

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‎01-02-2020 08:01 - last edited on ‎01-03-2020 06:26 by Moderator Alum

‎01-02-2020 08:01 - last edited on ‎01-03-2020 06:26 by Moderator Alum

This morning I went to check the battery charge on my Versa and I have green lines through it. 

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎01-03-2020 06:27

‎01-03-2020 06:27

It's great to see you around, @stolendreams84.

 

If your Versa display is corrupted, I recommend restarting the unit by following the instructions provided in the help article: How do I restart my Fitbit device?.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-06-2020 02:11

In response to AlejandraFitbit

‎01-06-2020 02:11

Thank you, unfortunately that didn't help. I've spoken with support and I have a new one on the way. 

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‎01-09-2020 10:28

In response to stolendreams84

‎01-09-2020 10:28

Thanks for the update, @stolendreams84.

 

I am glad to hear that you contacted support and will be receiving a new unit. At the moment of receiving the replacement, you can follow the steps in the article: How do I set up my Fitbit device? to set it up.

 

Happy stepping! 😉

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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