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Sense 2 is stuck on Fitbit logo

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‎08-08-2023 03:11 - last edited on ‎08-08-2023 05:58 by Fitbit Moderator

‎08-08-2023 03:11 - last edited on ‎08-08-2023 05:58 by Fitbit Moderator

My versa is stuck with just the logo on the screen. Will not respond to charging or restarting. When restarting, it just flashes the logo continuously. I’ve tried syncing and also removing from my app. Still, nothing 

Moderator Edit: Clarified subject

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‎08-08-2023 06:00

‎08-08-2023 06:00

Hi there, @Cerise303. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen our social media team has created a support case on your behalf and our team has already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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