help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 screen is unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-07-2023 23:16 - last edited on ‎08-08-2023 06:02 by Fitbit Moderator

‎08-07-2023 23:16 - last edited on ‎08-08-2023 06:02 by Fitbit Moderator

Hi customer service, my Fitbit versa 2 screen has no display & appears with militias colours on it. I’m trying to re connect but cannot make out 4 digit numbers because of the screen. 

Moderator Edit: Clarified subject

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-08-2023 06:04

‎08-08-2023 06:04

Hi there, @2560camp. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

As a first approach, please try restarting your Versa 2.

If the restart doesn't seem to work and you don't feel any vibration from your Versa 2 during the restart process, please try the steps below:

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes