Sensor lights are not on

[72Wela]

I was on here looking for help with my Versa. I got some suggestions and still. Doesn't work. Now no sensor lights are on. This is a replacement you sent me in February. Now this! Very frustrating and these devices are expensive! I hope something can be done about this!

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Hi, is the HR sensor also not working (flashing green light) and not monitoring your HR? When this is the case, first of all clean the back side of your watch with a soft cotton swab. After that go the settings on your Versa, go to HR and turn it off. Restart your Versa 406 times in a row by pressing and holding the left and right lower buttons together untill you see after each restart the Fitbit logo and release the buttons. This resets the internal system of your Versa. Go again to the settings on your Versa and to HR and turn it on again. See if that solves your problem. BTW, of all the sensors on the back of your watch the only one that's showing light, is the HR sensor. 

[72Wela]

I'll try again. There are no lights on now. The day before yesterday it was blinking red. Now there's nothing. You mean 406 times?? I did do that when I first posted the problem on Monday or Tuesday.

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[SunsetRunner]

Hi, typing error: 4-6 times, sorry!!

[JuanJoFitbit]

@72Wela It's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the sensor lights are not turning on.

I'd just like to know if the issue persists or if it got resolved after trying the troubleshooting steps that shared @SunsetRunner.

Looking forward to your response! 

[72Wela]

I'm still having issues. Now the screen has lines running up and down then they go away.

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[SunsetRunner]

Hi, now it's time to contact Customer Support and tell them what you've already tried to solve the problem. 

[72Wela]

Ok. I will do that. Thank you very much.

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[SunsetRunner]

You're very welcome, that's why I'm around to try to help users with their problems the best possible way I can. 

[JuanJoFitbit]

@72Wela I was able to get in touch with our Support team and was told that you reached them as advised my friend @SunsetRunner. I was told that a solution was provided and I'm glad to hear about the great news.

I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[danielapetrachi]

Having the exact same issue. Restarted the versa 2 lots of times also went  tried the on/off setting in HR.. still don't have the sensor light working. Any other suggestions?