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Sent faulty Replacement Fitbit... won’t connect

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‎12-20-2020 11:51

‎12-20-2020 11:51

Hello! 

I spoke to customer service about a month ago, as my Fitbit kept dying and the screen kept blacking out (they determined faulty battery). I have now been sent a new watch face and it doesn’t connect at all. Very frustrated that I have had two faulty fitbits in a row in a little less than 6 months. 

Every time I have tried to access online customer support over the last two weeks, I get a new browser that pops up that says “Sorry, that page is following a different trail” 

 

At this stage I am stuck on what to do as it appears that I spent a decent amount of money to receive faulty products, no customer service, and no resolution.

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‎12-20-2020 13:39

‎12-20-2020 13:39

@Brittanysacha It's hard to tell how skilled you are, having one post. You know how to remove and add trackers to your account when you get a replacement?

I got the redirect first time trying support too, but now the "lets connect" option is showing chat. Try some more?

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