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Setup difficulties with Samsung

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‎12-26-2019 10:39 - last edited on ‎12-27-2019 11:47 by Fitbit Moderator

‎12-26-2019 10:39 - last edited on ‎12-27-2019 11:47 by Fitbit Moderator

As per subject my wifes phone wont connect.  She used to have a fitbit charge 2.  We disconnected it because it died and i bought her Versa 2 and i cant connect to her account.  Very disappointed.  Any ideas before i sell and buy a samsung watch instead.

 

Moderator edit: Subject for clarity

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‎12-27-2019 11:46 - last edited on ‎07-25-2025 16:55 by Fitbit Moderator

‎12-27-2019 11:46 - last edited on ‎07-25-2025 16:55 by Fitbit Moderator

Hello @ParkerDJ, welcome to the Community Forums! It's a pleasure to assist you today.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

I'll be around if you need anything else, please keep me posted.

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