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Setup difficulties with new Fitbit device

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‎11-03-2019 19:16 - last edited on ‎11-04-2019 06:26 by Fitbit Moderator

‎11-03-2019 19:16 - last edited on ‎11-04-2019 06:26 by Fitbit Moderator

I purchased a new fitbit, registered it with my email and password. The old HR Fitbit was on the phone and so I deleted the Fitbit app and reinstalled it. When I went to set up the versa 2 it said already registered with my email and password. So what do I do?

 

 

Moderator edit: updated subject for clarity

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‎11-03-2019 20:42

‎11-03-2019 20:42

Deleting the app does not  unattach a tracker.  I expect you have both now attached.

 

To get rid of old tracker,  from phone app 'Today' page, click your profile pic near top left to get to Account page.  If both trackers are listed on Account page, click the one you want to get rid of (old HR).  On page for that tracker, click the wastebasket icon near top right.  Then go to phone's bluetooth settings to see if that old tracker is still paired.  If so, unpair it.  That gets rid of the old one.  It sounds like you will find the new one is already set up.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-04-2019 06:25

In response to JohnnyRow

‎11-04-2019 06:25

@Claudette100 welcome to our Fitbit Community.Regarding the setup issues that you are experiencing with your new Fitbit device, I appreciate the time you've spent trying the steps you mentioned above.

 

I would like to follow up and would like to know if the issue persists or if it it got resolved after following the steps that shared @JohnnyRow.

 

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response.

JuanJo | Community Moderator

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