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Several issues after firmware update

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‎03-09-2020 05:34 - last edited on ‎03-10-2020 18:21 by Fitbit Moderator

‎03-09-2020 05:34 - last edited on ‎03-10-2020 18:21 by Fitbit Moderator

After a firmware update to the Versa and an iOS update to my phone, my Versa is nothing more than a bracelet.  It will not stay charged. It does not detect a heart rate. It will not count a single step.  It turns off and cycles through restarting randomly.

I have removed/reinstalled the app, removed/reinstalled the Versa, done a full factory reset twice - and still, nothing has worked.  This is extremely frustrating. It won't even respond to the turn of the wrist most the time.  Any advice?

 

Moderator edit: Subject for clarity 

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‎03-10-2020 18:19 - edited ‎03-10-2020 18:22

‎03-10-2020 18:19 - edited ‎03-10-2020 18:22

Hi @kristin0505, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post, seems odd that your device is behaving like that after the firmware update but your patience troubleshooting it before posting is appreciated, I totally understand how frustrating this matter can be for you. Let me share that I've contacted our Customer Support team on your behalf to receive further assistance directly with them. That said, please keep an eye on your email because they'll be in touch with you soon.

 

In the meantime they contact you, don't hesitate to ask me any additional questions you may have. 

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