help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Several issues since last update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-26-2019 13:22 - last edited on ‎08-30-2019 18:38 by

‎08-26-2019 13:22 - last edited on ‎08-30-2019 18:38 by

I updated my Versa last Thursday and since then it has been one problem after another. 1st the app couldn't find my device...2nd watch stopped recording sleep, heartrate and most of my workout. I reinstalled app...no change. I factory reset watch...no change. Please fix the app and send an update ASAP

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
1 REPLY 1

‎08-30-2019 18:36

‎08-30-2019 18:36

Welcome to the Fitbit Community, @PsverA. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the issues you're having with your Fitbit Versa since the last update. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes