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Several issues with Versa

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‎06-26-2019 03:52 - last edited on ‎06-27-2019 12:59 by

‎06-26-2019 03:52 - last edited on ‎06-27-2019 12:59 by

I have been experiencing several issues with my Versa. I've had my Versa for at least a year and a half; within the last month it no longer works as well as it use to.

Here are the following issues I need help with

1. The battery needs daily charging. I can go to sleep on a full charge and wake up to a drained battery. - I've turned off all notifications, no notifications during sleep, backlight is on dim, turned  all day sync off, I have even taken the Versa off at night, soft and factory reset

2. Versa is not tracking HR or steps - I've changed the watch face to a Fitbit face, I've done soft and factory reset, turned HR on and off.

 

My versa does not track sleep, no longer sends stay active notifications(when notifications are turned on) records phantom exercises.

 

Lastly, yesterday the fitbit icon would appear and the versa would vibrate. It did this every 5 minutes until I reset it several times

 

Please help

 

 

Moderator edit: subject for clarity

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‎06-27-2019 13:05

‎06-27-2019 13:05

Welcome to the Fitbit Community @JKB76.

 

I appreciate your participation in the Forums and sharing the details of the issues you're experiencing with your Fitbit Versa. I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to assist you further and provide a solution. Please keep an eye on your inbox for further instructions.

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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