Several issues with Versa

[Caraghb0123]

The time on my fitbit is running slow. It says that only 4 hours has past in 48 hours. It won't sync, the fitbit is slow to react to my touch, the back button is not working and it has drained over 45% of my battery overnight. I have tried fixing it with all the ways but so far no luck. I am very displeased with this because this fitbit was given on a reduction to me because my fitbit hr broke down and now this is happening

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community @Caraghb0123.

I appreciate your participation in the Forums and sharing the issues you're experiencing with your Fitbit Versa. I totally understand how you are feeling as it is a replacement for your previous tracker and you would like to continue using it without any issues. I appreciate your troubleshooting efforts and recommend doing the following: 

1. Some users find helpful to clean the button with a toothpick and canned air. 

2. Switch to a Fitbit clock face if you're using a third party clock face.

3. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

4. Check this help article for additional tips to prevent battery drain: Can I extend my Fitbit device's battery life?

5. Check the complete steps to resolve syncing issue: Why won't my Fitbit device sync?

Keep me posted on the outcome! 

[Caraghb0123]

Hi @LiliyaFitbit,

I tried cleaning the button with a tooth pick but this did not work. 

I tried switching the clock face but as soon as I attempted this a notification came up on my screen informing me that my fitbit and phone were not connected. My fitbit was by my side so I checked that my Bluetooth was on and retried but this did not work either.

I tried restarting it with the steps shown, but although it did restart, it did not fix any of my problems.

I read your artical on how to make the most from my battery and although it was informative, I have already been using all the surgestions. 

I read the trouble shooting article on restarting my fitbit and as I mentioned before, it did help to restart it, but did not fix any of my problems

[LiliyaFitbit]

Hi @Caraghb0123, thank you for your reply. I am sorry for the delayed response. 

Thanks so much for taking the time to troubleshoot the issues with your device. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to assist you further and provide a solution. Please keep an eye on your inbox for further instructions.

If you have any questions, feel free to let me know.