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Several issues with versa

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‎02-10-2019 09:39

‎02-10-2019 09:39

I'm mot having much luck with my versa. The first one I had bought had to go back the same day as the charging cradle came with two bent pins and was unable to charge the watch. The second versa I got worked fine, no issues up until a few weeks ago when I began to notice that my battery was going from 4 days of life to about 12hours. Fitbit sent me a replacement, which I received yesterday to find the display screen isn't working. Its very dull with lines running vertically. To be quite honest I think I'm giving up hope with this watch. For the money we pay for them I shouldn't need to have three replacements since July 2018

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‎02-10-2019 21:55

‎02-10-2019 21:55

@Jemma93 I'm sorry you've had such a bad luck! Before reaching out to Customer Support, perhaps you could give a factory reset a go? Just in case. This will wipe your Versa, so please sync first. You will also need to delete your tracker from your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a replacement device in the Fitbit mobile app. Good luck!

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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