Side button not working Versa 3

[SalMoore]

Hi, I bought a Versa 3 less than a week ago and the side button doesn’t work most of the time and now it’s started to load Alexa without me pressing the button and I can’t close it then the Fitbit logo comes up for a few seconds and back to normal screen then. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @SalMoore. 

Thank you for sharing all these details about the inconvenience you've been having with your Versa 3. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around. 

[sweetygirl3125]

I have no side button on versa 3. Should I have one?

[SalMoore]

I did Davide, thank you. 

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It’s not a physical button, it’s a sensor one. To turn on the screen instead of using motion to turn it on. Can also use it for Alexa or whatever you have saved to use it for. 

[DavideFitbit]

 Thank you for sharing this information, @SalMoore!  

@sweetygirl3125 Thank you for sharing your inquiry! Instead of a physical button on the side of the watch like its predecessors, the Versa 3 has an indented haptic side button that works in the same way as a regular button: 

 Hope this helps, I'll be around.