Sleep Not Tracking on App or Versa 2

[Golfnut6767]

For some reason my sleep has not been getting tracked for the last 10 days. I have rebooted both the app and the Versa, no luck. Any other work arounds?

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Golfnut6767. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that your Fitbit Versa 2 stopped tracking your sleep. Thank you for your troubleshooting efforts. Since autodetection is based on your movement, I recommend doing the following:

1. Please confirm that your sleep settings are normal and not sensitive: What is the difference between the normal and sensitive sleep setting in the Fitbit app?
2. Please confirm the steps you've done to restart your device: How do I restart my Fitbit device? 
3. Try sleeping with the watch on your non-dominant hand if you haven't been doing it already.
4. Confirm that the watch is snug on your wrist. 

You can find more information about tracking sleep here. 

Keep me posted on the outcome, I'll be around. 

[Golfnut6767]

I have restarted my device, no luck. I have restarted my app, no luck. I deleted the app and did another app download, no luck. I did some back tracking and think this problem started after the last firmware upgrade. My latest Firmware Version is 35.70.7.21.

[LiliyaFitbit]

Hi @Golfnut6767, thank you for your reply. 

I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.