Sleep Reminder not working

[Kyleat]

Hey all! I’m having a problem with my Versa Lite: I set it to give me a bedtime reminder, but so far it hasn’t done so. I’ve tried disconnecting the Bluetooth and deselecting, then reselecting the Share Notifications button on my iPhone like the troubleshooting guide said, but I thought I’d ask if there’s anything else I can do.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Kyleat It's nice to see you around. Sorry for the delayed reply. 

Thanks for the details mentioned and the troubleshooting tried. I would like you to make sure you're doing this procedure to set a bedtime reminder. 

Keep me posted. I'll be around if you have any additional questions.

[Kyleat]

Alright, it’s working! Thanks!

[SilviaFitbit]

@Kyleat I'm glad to hear that's working. 🙂

I'll be around if you have any additional questions. 

[jmika19]

Hi there! I’m having the same problem but the link you entered isn’t working for me for some reason. Could you please maybe guide me to the correct link? Thanks! 

[SilviaFitbit]

@jmika19 Hi there! Thank you for getting in touch about this. 

The link provided above has been updated. 😊

Set a bedtime reminder in the Fitbit app to help you maintain a consistent sleep schedule. When it's time to wind down for bed, you receive a notification on your phone. On certain Fitbit devices, you can also see a bedtime reminder on your device.

1. In the Fitbit app, tap the Today tab  , then tap the sleep tile 
2. Tap the gear icon in the top right.
3. Turn on the bedtime reminder and set the time and frequency.

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

[jmika19]

Hi SilviaFitbit, I checked everything mentioned and still no bedtime alert. 😞 

[SilviaFitbit]

@jmika19 Thank you for getting back. I appreciate that you've checked the procedure mentioned above. 

Can you confirm that you set the bedtime reminder but you're still not getting it? Do you receive other Fitbit app notifications?

Looking forward to hearing back from you. 

[jmika19]

Hi @SilviaFitbit, thanks for getting back to me on this 🙂 

Yes, I’ve made sure to set my bedtime reminder for 9pm and nothing. All other notifications work just fine... (except for calendar reminders, I have a question posted on this as well, I can’t get any to come thru). 

[SilviaFitbit]

@jmika19 Thank you for getting back. I appreciate that you've confirmed to have checked your bedtime reminders settings. 

In this case, please log out from the Fitbit app, force quit it and log back in After this check if you receive your bedtime reminders. Did you use to received them?

Let me know how it goes. 

[jmika19]

Hey @SilviaFitbit, sorry for the late reply on this, but thanks so much for your message. I did your suggested steps and the reminders are still not working. The sleep reminder appears on my phone but NOT on my Versa. Not sure what to do...?