Sleep Tracking Not Working

[keticsteve]

 I am opening this topic here because I have tried EVERYTHING suggested to get my Versa to track my sleep with even a vague accuracy. 

It simply doesn't work consistently at all.

I have patiently waited for months for Fitbit to come up with a solution to this issue but constantly read the implication that it is user-error.

Tonight a moderator of a previous thread decided to close it - whilst many of us were faithfully waiting for a promised helpful response which never came!

I guess that is Fitbit saying "It doesn't work - live with it! You're on your own!"

Shame on you Fitbit!

[BagLadyGrandma]

Once I started wearing it on the inside of my wrist at night I feel like it
is fairly accurate.

[Stellarica]

Not only do I have tattoos on the inside of my wrists (not on the outside), but I shouldn't have to do that. I have never had any issues with any other tracker before. This is a Fitbit issue, not a me issue. 

[BagLadyGrandma]

I agree it is a Fitbit issue. It's what I have and can't afford something
else so I will fo what is necessary to make it work for me. Hasn't been an
inconvenience to flip it around before I go to bed and I'm getting a good
idea of my sleep patterns, which wad a big party of my purpose for buying
it.

[Stellarica]

Fair enough, but that doesn't work for everyone. I know that it won't work with my tattoos, so here I am. I refuse to buy a new one as I just got this like 3 months ago and it's been an issue (that Fitbit knows about) from the get go. 

[Jerimennifer]

If it's still under warranty you can file a claim and probably get a new one. I think the warranty is a year. Mine is working fine, so it's only an issue with sooner if the versas. 

[Stellarica]

Okay, that's encouraging. I have reached out to support already and am waiting to hear back. Thanks!

[Newtripley]

a friend tried that and it worked for her really well

I've also found that if I tighten it by one notch before I go to sleep I get a really accurate sleep reading as well

[Stellarica]

What did your friend try? Also, mine is plenty tight. 

[Newtripley]

Hi

She put in on the inside of her wrist just as she went to bed she found it really helped

I don't do that as I find it uncomfortable..but as I said I move it to roughly 2 finger lengths above the wrist bone and tighten by one notch that seems to work for me