Versa screen is stuck

[mdd0617]

My Fitbit Versa will not get off the first screen.  It says to load the app, which I already have.  I have tried deleting and re-adding app multiple times but still does the same thing.  I have also tried to install firmware update but fails every time.  Have tried everything imaginable but still fails.

Moderator Edit: Clarified subject & formatting 

[MarreFitbit]

Hi there @mdd0617, welcome to the Community Forums. Thanks for the details provided in your post about what your Versa is showing on the display and for taking the time to try fixing it prior to contacting us.

If you haven't done so yet, I'd recommend to restart your watch as follows:

1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
2. Let go of the buttons.

Give this a go and let me know if the message goes away. I'll be around, keep me posted.

[Aholdaway]

Restarting doesn't help. 

[mdd0617]

Hi, thank you for your response. I tried that and unfortunately it didn’t work.  I still get the same message.  

[MarreFitbit]

Hello there @mdd0617. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Hey @Aholdaway, thanks for stopping by in the Community Forums. To better assist you, would yo mind giving me details of the issue you are experiencing with your watch?

I'll be around if you have any questions present.

[Aholdaway]

The screen flips between the Fitbit screen and the chock. But the touch
screen is no longer working. I have reset it several times. At first it was
just stuck on the Fitbit screen. And then At one point I was able to get to
the settings and do a shut down of the watch. But after that the screen is
just stuck on the clock face.

[MarreFitbit]

Hi there @Aholdaway, thanks for getting back and for the details provided. We created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.