help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep Tracking

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-15-2019 08:17

‎10-15-2019 08:17

After the update last week, my sleep tracking stopped. I've restarted my device and can't figure out why it's not working.

Any other advice?

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎10-15-2019 10:34

‎10-15-2019 10:34

The same thing happened with my Versa, except more issues. Since the update it is no longer tracking sleep, pulse rate or steps. I have tried deleting and reloading the app to my phone.... many times. I have   turned off and restarted my Versa... many times. I have turned off and then turned back on the items i want it to track, again, no help.

I now have an expensive black chunk of plastic.

Best Answer
0 Votes

‎10-15-2019 11:39

‎10-15-2019 11:39

Is it not working at all or only showing you the simplified sleep tracking graph?

 

If it's the latter, check if you see an error stating that heart rate was not consistent. Detailed sleep tracking depends on an accurate HR sensor which seems to fail quite often in Versas.

Best Answer
0 Votes

‎10-15-2019 18:05

In response to EricCR

‎10-15-2019 18:05

Itʻs not working at all. Itʻs a hard stop on 10/9 on the app and I donʻt even see it on the watch. Come to think of it, I donʻt remember if there was an icon on the watch. I remember the option on my Charge 2.

Best Answer
0 Votes

‎10-15-2019 18:09

In response to JaniceH8

‎10-15-2019 18:09

Iʻm sorry to hear that it stopped working. I really liked my Charge 2 and decided to go for the Versa. Iʻm so sad that itʻs not working properly. I hope youʻre issue gets resolved.

Best Answer
0 Votes