Sleep & exercise breakdowns not working

[karenr81]

I have looked back over the last couple of weeks, I am not getting details of my sleep state, just the number of hours. With exercise, just getting total duration, nothing about the different stages. Wondering if this related to the update issues?

[JuanFitbit]

Hi @karenr81 , a warm welcome to the Community! I apologize for the delayed response. 

Could you please let me know if the issue persists, and what mobile device are you using to sync your Fitbit?

How are you tracking the activities that only show the duration? Do you start it on your Versa or do you let your watch auto recognize them (SmartTrack)?

Please verify that the Fitbit app is up to date. 

The following conditions can prevent the sleep phases from being recorded:

- You record your sleep using the app instead of the Versa's automatic sleep detection function.
- The battery of the Versa is almost empty when you go to bed (under 25%). This prevents a regular recording of the pulse.
- You use the metal bracelet while you sleep
- You sleep less than 3 hours.
- The bracelet is too loose or too tight on the wrist. You should be able to insert your index finger between the wristband and your arm without much resistance so that your pulse is recorded regularly and the sleep phases can be recognized.

If you tap on the recording where you don't see any sleep phases, you should get a message explaining why you didn't get one. What is this message?

I'll be expecting your reply