help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep analysis

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-07-2019 04:53

‎09-07-2019 04:53

Recently almost every night the sleep analysis feature only gives me a simplified analysis.

nothing has changed in the way I wear, fully charged, proper place on wrist, full night sleep.

started on the last 2 weeks.

yesterday got the new analysis with the score, then again last night— simplified 

I reset almost every night because in the past this worked 

what is going on??

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-07-2019 07:09

‎09-07-2019 07:09

Make sure your Heart Rate (HR) Tracker is working.  There should be two green lights. Since the August updates, one light stopped working and then the other one turned off after a couple of restarts, at the request of Customer Service from Fitbit.  If the HR is not working, you will get a simplified analysis display if you get anything at all.  

 

Iv'e had a Fitbit since 2015 but made the switch because I got tried of being told to try everything "under the sun" to fix them. 

 

I have a Blaze and a Versa and I can't get either one to work since the August updates or the new Update that just came out. My Versa is stuck on me entering the 4 digit number and then i get an error stating "The Operation could not be completed. (com Fitbit error 500)"   What the Hell is that suppose to mean? 

 

I get the same error on my Blaze and when I cancel the set up, it stuck on Aug 24, @ 2:10 ... that's a good 6 hours off.  HR is still not working on either. 

 

I got so frustrated with Fitbit that I went and got an Apple Watch. It's taking some time to get use too but i love it. I went for the Apple 4 with just GPS.  I didn't want the 5, it's too new, so the 4 was the best idea for me.  I love it. 

Best Answer
0 Votes