help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep logs getting duplicated multiple times.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-16-2018 08:54 - last edited on ‎09-18-2018 12:37 by Moderator Alum

‎09-16-2018 08:54 - last edited on ‎09-18-2018 12:37 by Moderator Alum

Hi there,

 

Every time I go into my sleep activity from the previous night, it makes a copy of it so that I end up with multiple copies of my sleep from the night before. 

I  have a Huawei P9 which is not on the list of compatible devices. When I purchased the product I was told that there were issues with the P9 Lite but that the P9 should be fine. Is my phone compatible with this device? And is this the cause for my sleep being copied over multiple times?

 

Thanks!

 

 Moderator Edit: Clarified Subject.

Best Answer
0 Votes
2 REPLIES 2

‎09-16-2018 08:59

‎09-16-2018 08:59

Where exactly are you seeing multiple copies?  Do you mean that if you slept 7 hours, it changes to 14, then 21 hours?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎09-18-2018 12:40

In response to JohnnyRow

‎09-18-2018 12:40

Hello @Sleepconcenrned, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @JohnnyRow, I hope you're doing well. Smiley Happy

 

@Sleepconcenrned, I appreciate your participation in the Forums and for letting us know about this situation. I understand your concern about your phone is not included on the list of compatible devices, however I would like to ask you for screenshots of your sleep logs so I can determine what we should do next in hopes to resolve this issue. In the meantime, please try the following:

 

  1. Force-quit the app and open it again. 
  2. Log out from the Fitbit app, restart your phone and log back in. 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes