Sleep not logging

[Josha3]

Brought my Fitbit on the weekend, done all the updates as said. Sleep isn’t logging, restarted it twice, tightend the band still not working. It’s not even picking up that I’m asleep.. Any solutions? Thanks !!

[LiliyaFitbit]

Welcome to the Fitbit Community @Josha3. I am sorry for the delayed response.  

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa not tracking your sleep. Thank you for your efforts to resolve this. There are several factors that can affect the sleep tracking. You can check these articles with helpful information about tracking sleep: How do I track my sleep with my Fitbit device? and What should I know about sleep stages? 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

I'll be around if you need further assistance. 

[Josha3]

Yeah it still isn’t working 

[SunsetRunner]

HI, having the same problem after i did the latest Fitbit update. My heart rate and sleep are not being tracked and i have done all the things you have.  I've had my Fitbit Versa for over a year and never had a problem with it.  I think there is something wrong in the Update that went out.    

[LiliyaFitbit]

Thank you for your reply @Josha3. It's nice to see you around @SunsetRunner. 

@Josha3 I am sorry to hear the issue persists. I've shared this information with our Support team and they will be contacting you shortly. 

@SunsetRunner thank you for joining the thread and sharing the details of the issue with your device. I understand your concern. Since the sleep tracking depends on your heart rate, I recommend following the troubleshooting steps from this help article: Why don't I see my heart rate on my Fitbit device? 

Keep me posted!

[SunsetRunner]

HI,  I went through all the steps on how to get my heart rate to show on my Fitbit Versa and on the App.  I believe this is an Update Problem with the last update that Fitbit sent out.  Many people are having issues with the Heart Rate and Sleep Tracker.  

So, the problem is still there, now just waiting for an update from Fitbit to fix it. 

[jmgwilkins]

My Fitbit Versa has not been tracking my sleep for over a week now (only the basic info is available) and it is showing my heart rate as permanently above 100 BPM which I know is not right.  I've re-set my watch twice and the issue persists.  Any advice?